Burst59 Posted January 27, 2022 Share Posted January 27, 2022 I recently acquired the GR3 Guitar Stand. Expensive but it looked good. The vendor publishes that this product is valid for electric guitars, but it is not really designed for that. The space between the lower support bars does not accommodate an electric guitar properly. When you try to put an electric guitar the strap button on the bottom of the electric guitar hits and pushes the lower rubber support. Mine got damaged the first day. If you want to avoid the strap button pushing the rubber, then the neck of the guitar does not rest into the upper neck support, and the guitar is unstable. I want to highlight that I have tried with the 3 what probably are the 3 most popular electric guitar models ever (Fender Telecaster, Fender Stratocaster and Gibson Les Paul) and I have the same problem with all of them. There are 3 supposed contact points for your guitar to rest stable, but it is impossible for the guitar to be in contact with the 3 points, therefore the guitar is not stable unless you damage the lower stand with the strap button. I know it is difficult to explain in writing, but if you contact me I can share with you the pictures. The product is not well designed, but unfortunately, the customer support is even worst. I have sent 4 emails to the vendor, Mr. Stephen Henderson (who by the way is the director of the company), and he still has not answered. I used to mail him before purchasing with some questions, and he always answered immediately. Now that I have mailed with a design problem I am waiting for days. Due to the lack of reaction by mail I called him by phone to discuss, but after a few words he told me he had to go to another call and he just stopped the call without letting me explain. I still can't believe it. Really disgusting and a lack of respect. If you want to validate if this is true just contact me and I will share with you the mails and the pictures where you will easily see that this stand is not well designed. But the worst thing is the arrogant behavior and lack of respect. I am really sorry to spend the time writing this message and publishing these non-positive comments, but I feel really frustrated with this product and with the nonexisting customer support. Quote Link to comment Share on other sites More sharing options...
T-Bay Posted February 1, 2022 Share Posted February 1, 2022 That does seem poor design. Easily sorted but that’s not the point. Quote Link to comment Share on other sites More sharing options...
chyc Posted February 6, 2022 Share Posted February 6, 2022 Interestingly it looks like the promotional photos on their own website show the problem you're having. Of course I wouldn't have noticed it unless someone pointed it out. Sorry you experienced that. Such a shame because otherwise it looks like a mighty fine guitar stand. Just a few mm difference in design and this wouldn't have been an issue. https://ruach-music.com/product/ruach-gr-3-customisable-3-way-guitar-rack-for-guitars-and-cases-copy/ Quote Link to comment Share on other sites More sharing options...
